Frequently Asked Questions

Q: Are the products certified and tested?

Yes, all our product carry respective safety and FDA certifications.  Please check each individual product page to download the reports and certifications.

Q: Where are the products from?

All our products are sourced directly from the manufacturers (USA, MEXICO, CHINA, KOREA), streamlining the delivery process and providing a transparent supply chain.

Q: How do you verify a manufacturer?

We physically send inspectors and staff to each manufacturer prior to perform due diligence on their quality, reliability and efficiency.  We will not sell a product we ourselves would not use.

Q: Do I really need to wear a mask?

Wearing a mask is definitely better than not wearing a mask.  The CDC recommends covering your mouth and nose when around others. https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/prevention.html.

Q: Which mask do I need?

There are various options in choosing a mask.  See ‘What’s The Difference Between The KN95 Masks Sold On BSN’ blog post

Q: How can I get my product listed on the BetterSafeNow website?

We are always interested to meet “virtually” new prospective vendors.  Shoot us to a note to support@bettersafenow.com and we will respond ASAP.  We only work for socially responsible suppliers.

Q: How do I order a larger quantity that what's listed on the website?

Contact us and an enterprise consultant will help you create a custom plan and pricing.

Q: Where is your warehouse located?

We are in Gwinnett County just outside of Atlanta, GA.

Q: How can I talk to someone if I have questions?

Feel free to reach out to your live chat on the right bottom corner of the website. The live chat is monitored by a BSN staff member and not a bot. We can assist with navigation of our site or answer any questions you may have.

Q: How fast can I recieve my order?

We ship same day USPS Priority Mail as long as your order is received before 4PM EST. Typical delivery is between 1-3 business days.

Q: Can I pick up at your warehouse?

Due to the federal stay-at-home guidelines, we are not accepting guests at our location at this time. However, feel free to drop us a line and we can setup a video chat via FaceTime or WhatsApp.

Q: Which KN95 is best for medical practice?

All KN95 Masks available on our site can be used in a medical setting. Our Einhoo Kn95 mask is a great value since it comes in bulk packaging for a convenient grab and go.

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